Delete your MyBusTrackr account

This page explains how to delete your account in the MyBusTrackr app (developer: A.H.2 SARL) and the data linked to it. You can do it in the app, or by email if you no longer have the app.

In the app

Tap … (top right of the map) → Delete account, then enter the code we text you. If no child is linked yet, "Delete account" is at the bottom of the "Link your child" screen. Your account is deleted right away, from our database and from the sign-in service.

A school staff account can't be deleted in the app: ask your school, or email us as below.

By email

1. Email support@mybustrackr.com with the subject "Delete my account".
2. Give the phone number you sign in with.
3. We confirm the request with that phone number before deleting anything, so nobody can delete your account just by knowing your number.

We delete within 30 days, both from our database and from the sign-in service (Google Firebase), and email you when it's done.

What we delete

• Your account and phone number, in our database and in Firebase sign-in
• Your links to your children
• Your notification tokens and notification preferences

What stays, and why

• Your child's name, grade and stops, and any guardian phone numbers the school listed for your child, stay on the school's roster: they are the school's records, not part of your account. Ask the school to change them.
• Bus positions and trip records aren't linked to you. They are deleted on their normal schedule (bus positions after 90 days).
• Copies inside encrypted database backups expire within 90 days, and inside our hosting provider's server snapshots within 7 days.

Details are in the privacy policy.