Support

Write to support@mybustrackr.com. Include the phone number you sign in with, your school's name, your phone model, and what you saw (a screenshot helps). We answer within two business days.

For routes, stops, pick-up times or who is linked to your child, contact your school's transport office: the school manages that information.

Common questions

I don't receive the SMS code

The app already shows +961: type the rest of your mobile number, for example 3 123 456 or 71 123 456, and check it for typos. Codes come by SMS to a mobile, not a landline. Wait a minute before asking for a new code.

I can't see my child

Your school links you to your child with a code it gives you. Each code works once and expires; if yours doesn't work, ask the school for a new one.

The bus isn't on the map

The bus appears once its run has started. If the app shows "Signal delayed", the tracker has not reported for a while; the app says so rather than guess.

I don't get alerts

Allow notifications for MyBusTrackr in your phone's settings. Alerts are a convenience: always follow your school's instructions for pick-up times.

Deleting my account

See Delete your account.